tag:blogger.com,1999:blog-2762073569943749986.post3516069133749172363..comments2023-07-25T07:55:34.117-07:00Comments on sxa's Customer Service blog: O2 - Trying but not serious on customer service?sxahttp://www.blogger.com/profile/16174998267103564323noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-2762073569943749986.post-1719945376167718582013-01-01T03:29:00.712-08:002013-01-01T03:29:00.712-08:00O2 Business Mobile Deals not only act as our perso...O2 <a href="http://www.rydalcommunications.com/" rel="nofollow">Business Mobile Deals</a> not only act as our personal mobile phone, but also additional features of business world. When we carry an attractive business mobile phone in parties, we will see it will increase our personality and importance. Sizzling LEOhttps://www.blogger.com/profile/07418735423086276114noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-445166816826850612012-01-18T08:44:31.024-08:002012-01-18T08:44:31.024-08:00I am on the same site as SXA, and had the same den...I am on the same site as SXA, and had the same denials that there were any problems.<br /><br />I am impressed that you persisted in complaining for so long, I just moved to Vodafone :)<br /><br />StephenStephen Beynonhttps://www.blogger.com/profile/07074390270163847546noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-9329825236268258442012-01-16T08:41:44.929-08:002012-01-16T08:41:44.929-08:00Hi Stewart,
Firstly, let us assure you that we re...Hi Stewart,<br /><br />Firstly, let us assure you that we really do care about your issue. If you have a look at our twitter feed, you'll see us answering lots of questions from customers. That doesn't mean that you're not as important, because you are. We can see though, that on this occasion, your query fell through the cracks. Hopefully, you'll have seen that we've sent you another DM with what we're doing next for you. <br /><br />Network queries can be one of the most tricky to investigate because of a number of factors, such as buildings in the area. Rest assured though, that if a network issue is raised to us, we will thoroughly investigate and get back to the customer.<br /><br />We also wanted to take a moment to reassure you that we're working on the XDA Ignito firmware link. Keep checking the site for updates.<br /><br />We'll be in touch.<br /><br />Paul<br />O2 Social Media TeamO2https://www.blogger.com/profile/06424069340560506756noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-49934656948245295742012-01-16T06:57:50.997-08:002012-01-16T06:57:50.997-08:00@Paul Commercial reasons aside (which I am sure we...@Paul Commercial reasons aside (which I am sure were valid) my main gripe (and reason why I chose to post this) was due to the poor customer service and incorrect information received from O2 - including indicating to me no-one else had reported it - as opposed to the issue itself. They're leaving the customer the impression it's only them, and therefore hoping they'll go away ...sxahttps://www.blogger.com/profile/16174998267103564323noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-64533918494515976912012-01-16T06:57:31.150-08:002012-01-16T06:57:31.150-08:00This comment has been removed by the author.sxahttps://www.blogger.com/profile/16174998267103564323noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-58238687299113127672012-01-16T06:31:53.152-08:002012-01-16T06:31:53.152-08:00It strikes me that O2 made a purely commercial dec...It strikes me that O2 made a purely commercial decision to take the mast down. It does seem a little churlish perhaps but I have no idea of the cost of running one of these, especially where the primary customer in the area cut their contract with O2 but with all of the company accounts going elsewhere it will have heavily hurt their business. Annoying for people with personal accounts on O2 for sure but clearly O2 don't think it is commercially viable to retain the old antenna and there must be insufficient desire to give ongoing coverage on the A3090.Anonymoushttps://www.blogger.com/profile/11305806066781493879noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-5250547390441541912012-01-16T06:04:55.091-08:002012-01-16T06:04:55.091-08:00I probably still have an address for their CEO and...I probably still have an address for their CEO and someone in his office from the time when I did battle with O2 (as you know). Give me a shout if you want it.Graham Whitehttps://www.blogger.com/profile/03878311939940449093noreply@blogger.comtag:blogger.com,1999:blog-2762073569943749986.post-55064596078441852572012-01-16T04:58:34.242-08:002012-01-16T04:58:34.242-08:00I had a similar experience.
I signed up to an 18 ...I had a similar experience.<br /><br />I signed up to an 18 month contract with O2 - shortly after, as you say, they decided to decommission the mast, and I went from having a good signal to none. No signal at all while I'm at work, which is 9-5 Monday-Friday - basically, the majority of my time. The phone became a lot less useful. <br /><br />Like you, I called them, only to be told multiple times that there were no problems and that my phone should work fine.<br /><br />After many attempts, I managed to get through to someone who was a bit technical, and at least admitted that a mast had been turned off but that at some point in the future they were planning to direct a nearby mast to provide some coverage to our area. But he wasn't able to give any idea of when that might happen, or what "try and provide some coverage" would mean. <br /><br />And he spent most of the call expressing his annoyance that I'd been put through to him in the first place, as he wasn't supposed to have to talk to customers. (In his defence, he probably wasn't - I can imagine if you're a non-customer-facing techie, you don't want to get calls from annoyed customers forwarded to you. But that was hardly my fault).<br /><br />I haven't left O2. I'd love to, but I'm stuck with the majority of an 18-month contract on a network that is unusable while I'm at work. It feels like they ultimately don't care and are quite happy to just take my line rental each month. <br /><br />I do feel bad bashing O2, as a lot of what they do is very good. As a developer, I think http://bluevia.com/ is awesome, and an example to the rest of the mobile operators on what they should be doing to support developers. But in terms of customer service, they have treated a lot of us in an appalling way and I'm fed up with it.Dale Lanehttps://www.blogger.com/profile/07263639863610612681noreply@blogger.com